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Follow these steps to create a new inbound voice agent.

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1. Basic Setup

In the Basic Setup step, you define the core identity of your inbound agent. Inbound Basic Setup

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Fields

Fields marked with an asterisk (*) are required.
  • Inbound Name: Enter a unique name to identify your inbound agent (e.g., “Customer Support Line”).
  • Description: Add a brief description of the agent’s purpose.
  • Workflow: Select the workflow that defines the agent behavior for this inbound call. All agent configuration (prompt, voice settings, tools) comes from the workflow.

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2. Settings

Configure the phone number and call limits for your inbound campaign. Inbound Settings

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Phone & Call Settings

  • Inbound Phone Numbers: Select phone numbers from your organization that customers can call to reach your inbound campaign. You can select multiple numbers for redundancy.
  • Maximum Call Duration (seconds): The maximum duration for each call to control costs and resources.
  • Timezone: Select the timezone used for date and time information in conversations.

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3. Review

Review your settings and configuration. Once you are satisfied with the details, click Next to proceed to the review step and then Create to finalize your inbound agent.