> ## Documentation Index
> Fetch the complete documentation index at: https://botcadence-a5dbc408.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Inbound

> Set up a new inbound voice agent.

Follow these steps to create a new inbound voice agent.

## 1. Basic Setup

In the **Basic Setup** step, you define the core identity of your inbound agent.

<img src="https://mintcdn.com/botcadence-a5dbc408/0cmL0pKiTg9wzrej/images/inbound-basic-setup.png?fit=max&auto=format&n=0cmL0pKiTg9wzrej&q=85&s=c8903b514fd60fae9536782f5af9543a" alt="Inbound Basic Setup" width="1024" height="418" data-path="images/inbound-basic-setup.png" />

### Fields

<Note>
  Fields marked with an asterisk (\*) are required.
</Note>

* **Inbound Name**: Enter a unique name to identify your inbound agent (e.g., "Customer Support Line").
* **Description**: Add a brief description of the agent's purpose.
* **Workflow**: Select the workflow that defines the agent behavior for this inbound call. All agent configuration (prompt, voice settings, tools) comes from the workflow.

## 2. Settings

Configure the phone number and call limits for your inbound campaign.

<img src="https://mintcdn.com/botcadence-a5dbc408/0cmL0pKiTg9wzrej/images/inbound-settings.png?fit=max&auto=format&n=0cmL0pKiTg9wzrej&q=85&s=e940a10b11e7544bde4015df4552ef03" alt="Inbound Settings" width="1024" height="423" data-path="images/inbound-settings.png" />

### Phone & Call Settings

* **Inbound Phone Numbers**: Select phone numbers from your organization that customers can call to reach your inbound campaign. You can select multiple numbers for redundancy.
* **Maximum Call Duration (seconds)**: The maximum duration for each call to control costs and resources.
* **Timezone**: Select the timezone used for date and time information in conversations.

## 3. Review

Review your settings and configuration. Once you are satisfied with the details, click **Next** to proceed to the review step and then **Create** to finalize your inbound agent.